NOC Technician

Place of employment : Montréal, Trois-Rivières

ECOTEL is a Canadian cellular operator whose mission is to operate and manage independent telecommunications networks. ECOTEL’s network has 5.8 million square kilometers of spectrum, covering 58 % of Canadian territory, from coast to coast. More than 130 open-pit mines and industrial sites near Kitimat, Timmins, Sudbury, Thunder Bay, Val-d’Or, Rouyn-Noranda, Chibougamau, Fermont and Labrador City can take advantage of the services offered by Solutions Ambra and ECOTEL. At ECOTEL, you will have…


GOLDEN CO-WORKERS
Our team is made up of passionate people who succeed in meeting all challenges in a harmonious work environment. Excellent communication between colleagues promotes teamwork and allows us to achieve maximum results in a stimulating environment.


BENEFITS THAT MAKE THE DIFFERENCE
A group insurance program (dental and medical), a pension plan (up to 5 % employer contribution), a physical activity bonus and an employee assistance program.


FLEXIBILITY
Flexible work hours, the possibility of telecommuting, a lot of autonomy for the employee as well as outstanding growth and development opportunities (training in all areas).


Here is what a typical day in the life of a NOC Technician looks like…

  • You are part of a team that provides a 24/7/365 monitoring and detection service
  • You monitor and resolve network performance problems using monitoring tools
  • You detect service outages and ensure rapid restoration
  • You carry out an initial analysis of the problems detected
  • You open the follow-up tickets related to the problems detected, carry out a prioritization and contact the resources required
  • You document tickets and follow up on them
  • You provide technical assistance and advice to level 1 technicians (on-site team) and/or customers through telephone, email or via the ticketing platform following established procedures
  • You transmit complex incidents to level 3 specialists
  • You participate in the implementation of new procedures
  • You document and update the configurations of the different solutions
  • You carry out routine maintenance and backup tasks on network equipment and servers
  • You collaborate with other teams and departments to ensure optimal performance and availability networks
  • You participate in the guard rotation


Only selected candidates will be contacted

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